General terms and conditions of sale

Introduction

As an artisan artist, Laomi Scanavini (“Artistsells the products available on her websiteWebsite") exclusively at retail and to end consumers. All orders that do not fall within the retail category, as well as any fraudulent orders or orders that the Artist deems to be fraudulent at her sole discretion, will be considered null and void and as never received.

The Buyer declares and guarantees that the purchase of products through the Website is not part of their professional activity and is intended for strictly personal use.

For the purposes of these general terms and conditions of sale, the Buyer and the Artist are referred to individually as the Party and jointly as the Parties.

These general terms and conditions of sale ("GTC") are intended, on the one hand, to inform any potential Buyer of the terms and conditions under which the Artist, as seller ("Seller"), sells and ships the products ordered; and, on the other hand, to define the rights and obligations of the Parties in relation to the sale of products between the Artist and the Buyer. The GTC apply, without any limitation or condition, to all sales of products available on the Website, accessible via the Internet at www.laomi.it.

The GTC must be read carefully by the Buyer before completing the purchase process for the products and/or services offered on the Website. The submission by the Buyer of a purchase order ("Order") for a product and/or service offered on the Website implies full and unconditional acceptance of the GTC, as well as the Terms of Use of the Website.

The Artist reserves the right to modify the GTC at any time. In any case, the GTC applicable to each Order will always be those accepted by the Buyer at the time the Order is placed.

The GTC form an integral part of the Terms of Use of the Website, which can be consulted at any time in the Legal Information and Terms of Use section of the Website.

Art. 1 – Information about the Seller

Laomi Scanavini
Via G. Verdi, 105

33030 Basaldella (UD)
Italia

Tax ID: SCNLMA69P43L483G

VAT number: 01637660307

Company Registration Number: UD116

Art. 2 – Products sold on the Website

2.1 The Buyer may select one or more products from the various categories available on the Website. The materials used to make each Product are indicated in the relevant Product descriptions.In any case, all products are made from raw materials consisting of precious metals, free of nickel in accordance with current legislation.Therefore, the Artist assumes no responsibility for any allergic reactions or intolerances of the Buyer, or the recipient of the Order, due to contact with these materials. ​

2.2 The Artist reserves the right to modify, at any time, the range of products offered for sale on her Website ("Products"), in particular in relation to requirements connected with the supply of the materials necessary for their manufacture, its suppliers and/or the information provided by them, such as prices, descriptions or availability, without any obligation to give prior notice.

2.3 The Artist will not make any changes to the prices, availability, or description of the Products after the Artist has accepted the Order submitted by the Buyer and the payment of the deposit relating to the price of the materials necessary for the manufacture of the Products ordered, according to the official prices on the day the payment is made.

2.4 Before sending the Order, the Buyer may consult on the Website all the information required by Article 49 of Legislative Decree 206/2005 ("Consumer Code"), including, by way of example and without limitation, information relating to the Seller, the price (including taxes and shipping costs), the essential characteristics of the Products they intend to purchase, as well as any other mandatory information required by Italian law.

2.5 The Products comply with Italian legislation in force at the time the Order is placed. The Artist cannot be held responsible for the non-compliance of the Products with the regulations of the country in which the Buyer requests delivery. It is therefore the Buyer's responsibility to check with the competent authorities of the country of destination the conditions of import and/or use of the Products. The Artist does not guarantee that the information on the Product packaging will be translated into all languages of the European Union; however, this information will be available on the Website in Italian and English.

2.6 For any questions regarding the Products and their use, as well as for further questions or requests for assistance, the Purchaser may contact Customer Service at 0432 56 2194 (cost based on the individual user's rate plan), available Monday through Saturday from 9.00 a.m. to 4.00 p.m.00.

Art. 3 – Product Availability

3.1 The Products on the Website are available for as long as they are published on the Website, unless otherwise indicated, and within the limits of available stock. Information on the availability of Products will be provided to the Buyer when an email confirming receipt of the Order is sent ("Order Confirmation Email"). The Artist cannot exclude the possibility of occasional errors or variations. In any case, and in the event that, after the Order has been placed, the Product is totally or partially unavailable, the Buyer will be immediately informed by email of the unavailability of the Product and the total or partial cancellation of the Order.

3.2 In the event of total cancellation of the Order:

In the event of partial cancellation of the Order:

Art. 4 – Product prices

4.1 The prices of the Products offered for sale on the Website are indicated in Euros and consist of the fixed manufacturing price – always indicated on the Website – and the price of the materials necessary for the manufacture of the Products, calculated according to the official prices in real time at the time of Order confirmation. The total price of each Product will be communicated by the Artist to the Buyer before the confirmation of each Order.

4.2 The prices of the Products offered for sale on the Website are applicable in the context of distance selling via the Internet. The prices of the Products include VAT applicable at the time the Order is placed. Any change in the applicable VAT rate will be automatically reflected in the price of the Products sold via the Website.

4.3 Product prices do not include shipping costs and any insurance costs, which cannot be calculated in advance and will be determined and invoiced to the Buyer in addition to the price of the Products. Shipping and insurance costs vary depending on the total amount of the Order, the address indicated for delivery of the Products, and the shipping method selected by the Buyer when placing the Order, and are displayed in the Order summary before the Buyer is asked to confirm the Order. Shipping costs may be changed at any time by the Artist, but the changes will not apply to Orders already sent and accepted by the Artist. The Artist invites the Buyer to consult the GTC regularly.

4.4 The different shipping methods are indicated below. The costs and times relating to the different delivery methods can be found in the Shipping Costs and Times section.

Art. 5 – Payment methods

5.1 Payment must be made online at the time of the Order by the Buyer by credit card. For commission orders onlythe required payment method is bank transfer to in 2 (two) installments, respectively at the time of Order confirmation dell’Ordine and before della the Order is shipped.

5.2 All Orders are payable in Euros, including taxes and mandatory contributions. Any bank charges shall be borne exclusively by the Buyer (even in the event of a refund).

5.3 In the event of non-payment or delayed payment of the Order by the Buyer, the Artist reserves the right to apply interest on arrears at the legal interest rate starting from the tenth working day following the date of the Order or notification of rejection of the bank payment.

5.4 The Artist reserves the right, in any case, the right to suspend or cancel, at her own discretion and at any time, the execution of an Order and/or the shipment of the Products ordered in the event of non-payment or partial payment of any amount payable by the Buyer, in the event of delayed payment or in the event of fraud or attempted fraud through the use of the Site, including in relation to previous Orders.

5.5 The Buyer guarantees the Artist that they have the necessary authorizations to use the payment method chosen for their Order at the time of placing the Order. The following payment methods are accepted through the Site:

The credit cards accepted on the Site are as follows: Visa, American Express, and MasterCard. These payment cards must be issued by a bank or financial institution based within the European Union or Monaco.

5.6 In order to ensure the security of payments made by credit card, the Buyer must enter the security code (CVV) indicated on the credit card used by the Buyer on the Website. The Artist also reserves the right to request a photocopy of the Buyer's identity card for each payment made by credit card, as well as any other information relating to the Buyer's identity necessary for identification purposes, in order to guarantee the security and correctness of transactions made through the Website. As part of the fight against Internet fraud, information regarding the Buyer's Order may be transmitted to Authorities or third parties authorized by law, for the sole purpose of verifying the Buyer's identity, the validity of the Order, the payment method used, and the place of delivery.

Art. 6 – Shipping and delivery of Products

6.1 Products ordered by the Buyer in accordance with the GTC will be delivered to the address indicated by the Buyer as the delivery address on the Order ("Delivery Address”).

6.2 Orders can be shipped throughout Italy (including the islands), under the conditions listed below, and worldwide, subject to contact with the Artist and/or Customer Service, who will provide the relevant details.

6.3 Purchase invoices are sent by email to the email address indicated by the Buyer when registering on the Website.

6.4 For Italy, Orders are delivered for shipment to carriersi (“Carrier”):
– Poste Delivery Standard (3-4 days)

– SDA Express (1-2 days)
– Poste Delivery Express (1-2 days)

– UPS Express (1-2 days)

– TNT Express (1-2 days)

For Sicilia, Sardegna and other locations that are not easily accessiblethe times listed above may double.

For the rest of the world, the Artist and/or Customer Service will provide the relevant shipping times and further details between the time of order confirmation and shipment.

A representative of the Carrier will deliver the order to the Buyer or the recipient of the order and will ask them to sign an electronic receipt (if no terminal is available, it may be on paper). This electronic receipt will constitute proof of delivery by the Artist and receipt by the Buyer or the recipient of the order of the Products ordered.

Deliveries are made on working days (Monday to Friday). In case of absence, the Purchaser or the recipient of the Products ordered will receive a notice of attempted delivery, with which they can contact the Carrier at the address indicated on the notice in order to arrange a new delivery. If expressly indicated in writing by the Purchaser or the recipient of the Products, it will be possible to deliver the Products to a third party.

If the recipient cannot be contacted, the Carrier will make a further delivery attempt after the first attempt. If, after two delivery attempts, it has not been possible to deliver the package, the Purchaser or the recipient of the Order will receive a notice indicating the address of the Carrier's center where the package will be stored for ten working days. The Buyer or the recipient of the Order may collect the package from that Center. Upon expiry of this period, the package will be returned to the Artist and the Buyer will not be refunded, as each Product is a unique piece created specifically for the Buyer's Order. The Product may be returned, subject to payment of a new shipping cost, up to 180 (one hundred and eighty) days from the date the Order was placed.

No complaints regarding the shipment itself can be made if the package has been delivered. For this purpose, the Carrier's computer system shall be considered authoritative.

Art. 7 – Product defects and non-conformities

7.1 In the event of a lack of conformity of a Product, theBuyer is entitled to have the goods restored to conformity, free of charge, by repair or replacement. The Buyer forfeits these rights if they do not report the lack of conformity to the Artist within 8 (eight) days of the date on which they discovered the defect. Any possible claim relating to defects not maliciously concealed by the Artist shall, in any case, be time-barred within 24 (twenty-four) months of receipt of the Order by the Buyer.

7.2 The Buyer, or the recipient of the Order, is invited to check the condition of the package and the Products upon delivery. In the event of anomalies in the package (damaged or opened package, etc.) and/or the Products ordered (defective or damaged), the Buyer or the recipient of the Order must return the Products to the Artist following the procedures described in the following articles of these GTC. Failure to comply with the correct procedure excludes any recourse against the Carrier and/or the Artist, including the right to a refund of the Order and/or the return of the Products ordered. The Buyer, or the recipient of the Order, may, alternatively, call Customer Service to find out how to return the damaged, non-compliant, and/or defective Product or Products. The procedure for returning damaged, non-compliant, and/or defective Products, as indicated by Customer Service, must be followed by the Purchaser. Otherwise, the Purchaser shall not be entitled to any refund or replacement of the Products in question.​
7.3 In the event of obvious damage o or other anomalies to the package, the Buyer is required to contact immediately the Customer Service, describing precisely what has happened and attaching photographic documentation as proof of the claim. Customer Service will respond to the Buyer within 7 (seven) days.

7.4 In the event of a damaged or defective product, thePurchaser, or the recipient of the Order, must report in wirting the defect, non-conformity, or damage to the Products ordered in writing to Customer Service within 8 (eight) days of their discovery. Customer Service may request information regarding the identity of the Purchaser or the recipient of the Order and carry out any checks that may be useful. Customer Service will inform the Purchaser or recipient of the procedure to follow in order to return the Product for repair.

Once the Products have been received, the Artist will carefully check that they are actually defective or damaged for reasons not attributable to their improper and/or incorrect use and will inform the Buyer with a detailed analysis. If this check is positive, the Artist will repair the Product and send it to the Buyer as soon as possible. Shipping costs will be borne entirely by the Artist.

7.5 If, after examining the returned Products, the Artist considers, at her sole technical discretion, that the Products cannot be considered defective, damaged, or non-compliant, or that the Buyer, after receiving an assessment and a proposal for intervention from the Artist, turns to third parties who compromise or otherwise modify the Product without the Artist's authorizationthe Buyer shall not be entitled to a refund and the Products shall be returned to them, with the shipping costs charged to them.

7.6 The Artist also reserves the right to deny access to their services, in the event of proven or suspected abuse by the Buyer towards the Artist and/or, in any case, if the Buyer's behavior gives the Artist a justified reason to do so (for example, in the event of attempted fraud, including repeated attempts, violation of these GTC, applicable laws, or the Site's policies).

The Artist shall proceed with the above account blocking after notifying the Buyer, in the manner it deems most appropriate, and without the Buyer being able to claim and/or demand any compensation, in particular in the following cases, following confirmed serious violations of the provisions of these GTC or applicable law.

The Artist also reserves the right to take legal action in the competent courts to protect their interests against any fraudulent behavior or action on the part of the Buyer.

Failure by the Artist to exercise a right or power under the GTC shall not constitute a waiver of such right or power.

Art. 8 - Withdrawal

8.1 Pursuant to Art. 59, para. 1, letters c) and f) of the Italian Consumer Code, all Products offered for sale on the Website are unique and personalized items, made for the individual Buyer and, therefore, the Buyer is not granted the right of withdrawal.

8.2 Notwithstanding the above, the Artist is willing to consider replacing the Producton a case-by-case basis, or to agree with the Buyer on a new technical-stylistic solution in order to obtain a Product of equal or greater value, with the Buyer paying the shipping costs and any difference in value.

Art. 9 – Dispute resolution

The Purchaser has the right to promote the out-of-court resolution of disputes relating tothe consumer relationship before the bodies established by the chambers of commerce, industry, and agriculture pursuant to Law No. 580 of December 29, 1993, as well as to resort to the mediation procedures referred to in Legislative Decree 28/2010 and subsequent amendments, under the conditions provided for by the body chosen by the Buyer to administer such procedure. This is without prejudice to the possibility of using the voluntary and joint negotiation procedures provided for in Article 2, paragraph 2, of the aforementioned legislative decree, as well as the complaint procedures provided for in the service charters.

Art. 10 – Duration of the GTC

10.1 The GTC, as amended from time to time, shall apply for as long as the Products are offered for sale on the Website and until the expiry of the warranty terms. In any case, Art. 15 ("Liability") shall survive the termination of the GTC.

10.2 For further information, please contact Customer Service via WhatsApp on 0432 56 2194 from Monday to Friday, between 9:00 a.m. and 4:00 p.m., or through the "Contact Us" section of the Website.

Article 11 – Conclusion of the sale and shipment of Products

11.1 Each Order sent by the Buyer implies acceptance of the GTC, Legal Information, and Privacy Policy, and constitutes an offer to purchase the Artist's Products.

11.2 Orders are subject to acceptance by the Artist and payment of a deposit, corresponding to the price of the materials needed to make the Products, updated on the day the payment is made. The Artist reserves the right, at their sole discretion, to refuse the Order, including in cases where:

11.3 The Artist also reserves the right to suspend or cancel the fulfillment of an Order and/or delivery, regardless of the nature and progress of the fulfillment, in the event of non- or partial payment of any amount owed by the Buyer, in the event of payment problems, or in the event of fraud or attempted fraud relating to the use of the Website, including with reference to previous Orders.

11.4 In the event of refusal of the Order, the Artist shall notify the Buyer, within 30 working days of the Order being placed, that it is unable to accept the Order. The Buyer may check the details of their Order and correct any errors before confirming/submitting the Order.

11.5 Once the Buyer confirms the Order by clicking on "Confirm Payment," the Buyer declares that they have knowingly accepted the content and conditions of the Order in question and, in particular, the GTC, prices, volumes, characteristics, quantities, and delivery times of the Products offered for sale and ordered by the Buyer. The Artist recommends that the Buyer keep these electronic communications on paper or in electronic form.

11.6 Once the Order has been submitted, the Buyer may not modify and/or cancel it.

11.7 The sale will only be final upon acceptance of the Order by the Artist, by sending an email confirming receipt of the Order to the Buyer. A second email will be sent to the Buyer when their Order is shipped. The Buyer is informed that the aforementioned emails will be sent to the email address entered by the Buyer when creating the Account and/or subsequent registration. The Artist shall not be liable in the event of an invalid email address being entered and/or failure to receive the Order Confirmation Email for reasons not directly attributable to the Artist. In this case, the sale shall be considered final.

11.8 The Artist shall not be liable in any way for any breaches of the GTC, even if foreseeable, attributable to a third party, the Buyer's fault, the occurrence of a force majeure event, or any other event that is not reasonably under the Artist's exclusive control.

11.9 The information and content available on the Site are provided « AS IS » (in their current state) and the Artist makes no warranty of any kind, either express or implied, as to the integrity, accuracy, timeliness, non-infringement of third-party rights, availability, reliability, or completeness of the information and content, including, without limitation, information about the Products appearing on the Site and/or their suitability for a specific use. The Artist declines all responsibility for direct and indirect damages, whether foreseeable or not, resulting from and/or connected to the use of the Site by the Purchaser. In the event that the Artist is held liable for damage suffered by the Buyer and attributable solely to the transmission of an Order, such liability shall be limited to the amount of the Order paid by the Buyer to the Artist.

Art. 12 – Retention of title

Ownership of the Products ordered shall remain with the Artist until the entire amount of the Order, including shipping costs, taxes, and other mandatory contributions (where applicable), has been paid in full by the Buyer.

Art. 13 – Intellectual property

The LAOMI trademark, all figurative and non-figurative trademarks on the Website, images, illustrations, logos, and any content on the Website are the exclusive property of the Artist and/or the respective owners of the intellectual property rights thereto.

The reproduction in whole or in part, modification or use of these trademarks, illustrations, images and logos, or any other content on the Website, for any reason and by any means, without the express written authorization of the Artist is strictly prohibited.

Art. 14 - Liability

14.1 The Buyer declares that they have full capacity to act and enter into a contract for the purchase of Products and/or services on the Site in accordance with the GTC. The Artist shall in no case be required to verify the capacity to act of visitors and Buyers of the Site. In the event that a person who does not have the necessary capacity to act (e.g., a minor) places an Order on the Website, without prejudice to the responsibility of their parents or legal guardians for such Order and the related payment, the Artist may refuse to accept the Order.

14.2 The Artist shall not be liable in any way for any breaches of the GTC, even if foreseeable, attributable to a third party, the Buyer's fault, the occurrence of a force majeure event, or any other event that is not reasonably under the Artist's exclusive control.

Art. 15 – Privacy

The Artist collects and processes the Buyer's personal data and, where applicable, that of the recipient of the Order in order to supply her Products in accordance with the GTC. For information regarding the processing of the Buyer's personal data and, where applicable, that of the recipient of the Order by the Artist, please refer to the Website's Privacy Policy.

Art. 16 - Changes to the GTC

The Artist reserves the right to modify and update the GTC without prior notice. In order to be informed of such changes, the Artist advises the Buyer, and in general any user, to regularly read these GTC. The purchase of Products on the Website shall be subject to the GTC in force at the time the Order is placed. Changes will not apply to Orders already submitted and accepted by the Artist.

Art. 17 - Miscellaneous

17.1 If one or more provisions of the GTC are declared invalid or ineffective due to a legislative change or following a ruling by a competent judicial authority, the other provisions of the GTC shall remain fully valid and effective.

17.2 The fact that one of the Parties does not enforce against the other a breach of any of the obligations contained in the GTC shall not be construed as a waiver of the right to enforce the obligation in question in the future.

17.3. The GTC and all sales of Products on the Site are governed by Italian law, regardless of the place of shipment of the Order. Any dispute relating to the existence, interpretation, execution, or termination of the GTC and/or the contract concluded between the Buyer and the Artist shall, in the absence of a settlement, be referred to the exclusive jurisdiction of the Italian courts competent for the Buyer's place of residence or domicile, if located in Italy.

V.01_01.12.2025